Company Description
The Betel Leaf Co. is India’s first FSSAI-approved online paan delivery company, bringing innovation to a cherished tradition. We are dedicated to redefining the way people indulge in post-meal cravings with our high-quality paan products. Operating across multiple cities, including Bangalore, Mysore, Mumbai, Delhi, Gurgaon, and others, we aim to provide accessible and convenient solutions that honor the rich heritage of paan consumption.
Role Overview
We are looking for a seasoned, execution-driven Operations Head to lead and oversee end-to-end operations across the Delhi NCR region. The role will be responsible for operational excellence across stores, cloud kitchens/production units, warehouse, local supply chain and logistics, ensuring consistency, efficiency, cost control, compliance and business continuity across the region. This is a high-ownership leadership role requiring robust ground-level operational control, SOP implementation, team management, inventory and cost management, problem-solving and cross-functional alignment.
Key Responsibilities1.



End-to-End Delhi NCR Operations
· Oversee day-to-day operations across all TBLC stores, cloud kitchens/production units and warehouses within Delhi NCR.
· Ensure consistent execution of processes, quality standards and customer experience across all locations.
· Drive store-level efficiency, uptime, operational discipline and business continuity.
2. Store & Field Operations Excellence
· Ensure stores follow defined opening/closing SOPs, inventory and cash controls, hygiene standards and customer-service processes.
· Monitor store visits, daily sales, stock reporting and operational KPIs.
· Identify recurring store-level issues and drive timely corrective action.
3. Inventory, Warehouse & Production Oversight
· Monitor inventory controls, accurate inward/outward tracking, stock availability and optimized stock levels.
· Control wastage, damage and inventory losses.
· Oversee paan patta and othe

📌 Manager - Operations, QSR Delhi (India)
🏢 The Betel Leaf
📍 India