We are looking for an experienced Team Leader – Operations to join our Banking Process team in Gurugram (Gurgaon).
Process: Banking
Location: Gurugram (Gurgaon)
NISM Certification: Mandatory
Working Days: 6 days a week
Weekly Off: Sunday – Fixed
Key Responsibilities:
Manage and lead a team to achieve operational and business targets.
Monitor team performance, productivity, quality, and adherence.
Drive process compliance and ensure a high level of customer service.
Conduct regular performance reviews and provide coaching/feedback.
Handle escalations and ensure timely resolution of operational issues.
Ideal Candidate:
Relevant experience in operations/team handling, preferably within the Banking/Financial Services domain.
Robust leadership, communication, and problem-solving skills.
Valid NISM Certification is mandatory.
Candidates who can work from the Gurugram location are preferred.
📌 Operations Team Lead (Gurugram)
🏢 TP
📍 Gurugram
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