To generate business of service products from the allotted territory in line with the potential of installed machines with an
objective of achieving CTS growth targets WITHIN the CTS structure and guidelines.
Job Description
1 Business Development
Generate orders from customers for service products,
Promotion of Premium Plans
Follow-up with customers to acquire orders,
Responsible for dealer business.
IN ORDER TO achieve business level in line with installed machine population base.
2 Customer Relationship
Collect customer feedback on service (direct & indirect)
Analyze escalated customer-related problems and work with service to resolve them
Analyze factors causing dissatisfaction among customers,
Review measures and take corrective action in coordination with Zonal Manager CTS- Sales
Seek support where required to enhance Customer Satisfaction
IN ORDER TO enhance customer satisfaction
3 Receivables
Receive data on collections and customer statement of accounts,
Follow-up with customers on outstanding/ invoices on service products
Ensure follow-up with dealers for collections
IN ORDER TO maintain cash flow in the company and minimize outstanding
4 Air audits and optimization
Energy Audit - Track market opportunities,
Energy Recovery - Track market opportunities
Educate customers on advantages,
Study customer/sales-related queries on audit requirements,
Use of Air scan
Promotion of Air optimizing products
IN ORDER TO reduce energy consumption and generate revenue
5 Compliance with Corporate Guidelines
Follow in letter and spirit the Atlas Copco Vision, Mission and core values
Comply with the Atlas Copco Business Code of Conduct
Comply with the policies and procedures communicated from time to time
Perform any other tasks given by supervisor from time to time