About Opensity Solutions
Opensity Solutions is a global business services company that partners with organizations to deliver people-first operational solutions. We are committed to creating exceptional employee and client experiences through a culture built on collaboration, accountability, respect, and service excellence.
POSITION SUMMARY:
We are seeking a ServiceNow Administrator with 1-2 years of IT Customer Service experience to join our team. The ideal candidate will have robust customer service, communication and documentation skills as well as experience working with ServiceNow ticketing processes. ServiceNow Administration experience a plus.
Job Title: ServiceNow Administrator
Work Location: Hyderabad
Employment Type: Full Time
ROLES & RESPONSIBILITIES:
Responsibilities of this role include, but may not be limited to, the following:
ServiceNow Administration: Manage and support the ServiceNow platform, including customizations of applications and modules.
Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform,
ensuring minimal disruption to business operations.
User Support: Provide technical support and documentation to end-users
Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes.
QUALIFICATIONS:
Experience: 1-2 years of experience working with the ServiceNow platform in a client support role.
Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Technical Skills:
Exposure in ServiceNow to modules such as Incident Management, Service Portal, and Service Catalog.
Knowledge documentation for support team and end users.
Knowledge of ITIL best practices and framework.
ServiceNow CSA certification (Certified System Administrator)