We are seeking a Partner Relationship Manager to act as the single point of contact for business partners, managing their end‑to‑end journey from onboarding to certification cycle support. This is a client‑facing operations role requiring strong communication, relationship management, and disciplined time management.
Key Responsibilities
Partner lifecycle management: Own onboarding, coordination, and engagement with partners.
Primary contact: Handle partner queries, escalations, and follow‑ups with professionalism.
Certification workflow: Coordinate applications, audit scheduling, and certification decisions.
Report tracking: Ensure compliance with formats and timelines.
Timeline management: Oversee multiple partner accounts, flagging delays proactively.
Surveillance & recertification: Support scope extensions and certification changes.
Internal coordination: Liaise for contract review, quotations, and cycle planning.
CRM record keeping: Maintain accurate partner history and status.
Nonconformity follow‑up:
Track closure verification (administrative).
MIS reporting: Prepare dashboards and status reports in Excel.
Customer communication: Ensure responsiveness and professionalism daily.
Must‑Have Skills
Communication excellence – verbal & written.
Relationship management – ability to build trust and resolve issues.
Time management – juggle multiple accounts effectively.
ISO knowledge – familiarity with ISO standards/report formats.
Tech proficiency – Excel, Word, CRM/DMS tools.
Organization & independence – proactive and well‑structured.
Valuable‑to‑Have Skills
Exposure to certification bodies, audit firms, or compliance services.
Familiarity with IAF Mandatory Documents or accreditation requirements.
Experience with certification management software/CRM platforms.
Understanding of CAPA/nonconformity processes.
Knowledge of Lean/Six Sigma fundamentals.