Job description:

Job Description
JD
Role Overview:
The Support Engineer will be responsible for providing Level 2 and Level 3 application support for Eats, Driver, and POS systems. The role involves monitoring support queues, troubleshooting technical issues, performing root cause analysis (RCA), and ensuring timely resolution while maintaining a high level of customer satisfaction.
Key Responsibilities:
• Provide Level 2 & 3 application support by monitoring the application support queue and resolving issues in line with established SLAs and protocols.
• Respond to all support emails in a timely manner and ensure each issue is followed through to closure.
• Collaborate with project leaders and technical teams to create and maintain knowledge base documentation for supported applications, ensuring the latest versions are available to users.
• Identify opportunities for improvement in applications, processes, and business logic to reduce repetitive tickets and enhance user experience.




• Perform data and log analysis using tools like Kibana and Postman to troubleshoot and resolve errors or user queries.
• Deliver high-quality customer service and maintain consistent communication with stakeholders throughout issue resolution.
• Demonstrate a positive, team-oriented attitude and sound judgment in handling all responsibilities.
Education & Experience:
• 4–5 years of experience supporting web or app-based food & beverage applications.
• Hands-on experience with Kibana and Postman for troubleshooting and analysis.
• Experience supporting multi-tier applications, including Java and RESTful web services.
• Willingness to participate in a 24x7 shift rotation.
• BE/BTech in Computer Science, Information Technology, or a related field.
Mandatory Skills: Fullstack Java Enterprise .
Experience: 3-5 Years
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📌 Java Application Support (Hyderabad)
🏢 Wipro
📍 Hyderabad