Technical Support Engineer

Location: Guwahati & Jalandhar
Experience: 1–3 Years
Employment Type: Full-Time

Key Responsibilities
Provide L1/L2 technical support to employees and clients.
Troubleshoot desktop, laptop, printer, scanner, and peripheral issues.
Install, configure, and maintain Windows OS and software applications.
Troubleshoot LAN, WAN, Wi-Fi, TCP/IP, DNS, DHCP, VPN and connectivity issues.
Manage user accounts, system access, and basic IT security requirements.
Perform hardware installation, upgrades, preventive maintenance, and repairs.
Monitor and maintain IT assets, inventory, and support records.
Respond to support tickets and resolve issues within defined timelines.
Coordinate with vendors and internal technical teams for escalated issues.




Maintain proper documentation of technical issues and resolutions.
Support remote and on-site users as required.

Required Skills
Hardware & Networking
Windows Troubleshooting
LAN/WAN & TCP/IP
Router/Switch Configuration
Printer & Peripheral Support
IT Asset Management
Troubleshooting & Problem Solving
Valuable Communication Skills

Qualification
Diploma/B.Tech/BCA/ITI in Computer Science, IT, or a related field.
Technical Support Engineer, IT Support, Desktop Support, Hardware & Networking, L1 Support, L2 Support, Windows, LAN, WAN, TCP/IP, DNS, DHCP, VPN, Troubleshooting.

📌 Technical Support Engineer (Guwahati)
🏢 SourceDOTcom
📍 Guwahati