Quality Analyst – Inside Sales (Mutual Fund | Call Auditing & Compliance)
? Location: Gurgaon
? Working Hours: 10:00 AM – 7:00 PM
? Working Days: 6 Days a Week
About the Role
We are looking for a Quality Analyst to join our Inside Sales team in the Mutual Fund domain. This is not a Software Testing/QA role.
The ideal candidate will have experience in call auditing, quality monitoring, compliance checks, and coaching sales advisors to improve customer interactions and overall sales performance.
If you have worked in BFSI, Mutual Funds, Banking, Insurance, BPO, or Voice Process Quality, we'd love to hear from you.
Key Responsibilities
Conduct quality audits of recorded sales calls to ensure adherence to company and regulatory standards.
Evaluate customer interactions based on communication, product knowledge, compliance, objection handling, and customer experience.
Prepare quality reports, identify performance trends, and share actionable insights with stakeholders.
Provide constructive feedback and coaching to Inside Sales Advisors to improve quality scores.




Maintain quality scorecards, audit records, and compliance documentation.
Participate in calibration sessions to ensure consistent quality evaluations.
Collaborate with Training and Sales Managers to improve team performance.
Ensure all customer interactions comply with internal policies and regulatory guidelines.
Required Skills
Experience as a Quality Analyst / Call Quality Analyst / Sales Quality Analyst in a Voice Process or Inside Sales environment.
Prior exposure to Mutual Funds, Banking, Insurance, Financial Services, or BFSI is preferred.
Strong knowledge of call auditing, quality monitoring, and compliance.
Excellent analytical, reporting, and feedback delivery skills.
Valuable communication and stakeholder management abilities.
Proficiency in Excel and reporting tools.
Preferred Experience
1–4 years of experience in Quality Analysis.
Experience in Mutual Fund or Financial Services will be an added advantage

📌 Call Quality Analyst (Gurugram)
🏢 Zfunds
📍 Gurugram