Key Responsibility Areas (KRA) for Project Manager – BeFiSc.com (KYC/KYB API Business)

1. API Understanding and Operational Oversight
Objective: Ensure seamless understanding and monitoring of all APIs integrated and offered by BeFiSc.
1.1. Comprehensive API Knowledge: - Understand complete API lifecycle including: - Request-Response flows - Authentication protocols used (API keys, tokens, etc.) - Typical transaction volume and daily usage trends - Retry logic and rate limits - Error and exception handling mechanisms
1.2. API Source Mapping & Status Codes: - Maintain detailed documentation of: - API sources (internal vs third-party) - Status code references and explanations - Output field definitions with response structure clarity
1.3. API Uptime/Downtime Management: - Track: - Real-time API health - Scheduled downtimes and outages - Root cause analysis (RCA) of unplanned outages - Escalation logs and resolutions
2. Vendor API & Contractual Alignment
Objective: Ensure complete transparency and control over vendor integrations and contracts.
2.1. Vendor API Documentation:



- For each vendor, maintain: - API input/output documentation - Status code mappings - Field-by-field data comparison with BeFiSc output standards
2.2. Multi-Vendor API Comparison: - For APIs sourced from multiple vendors: - Input/output field mapping - Pricing per transaction or package - Performance benchmarks (response time, downtime) - Error response quality
2.3. Contractual Compliance: - Validate that: - All active vendor services are covered under valid contracts - Clauses around SLA, penalties, and support are adhered to - Regular renewals and amendments are tracked
3. Support Request & Incident Management
Objective: Proactively manage and resolve client technical concerns and improve API experience.
3.1. Incident Monitoring: - Identify APIs with: - Maximum recurring downtime - High-volume technical tickets - Common patterns of failure (timeouts, invalid responses, etc.)
3.2. Client Usage C

📌 Project Manager (India)
🏢 BeFiSc
📍 India