At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose
As the Principal Consultant, you will be responsible for architecting, designing and solutioning NICE platform solutions as well as leading a team of NICE consultants to deliver innovative solutions for our customers. You will need to liaison onsite delivery teams like project managers, onshore team members, and at times sales team members and client. You will also drive the innovation and growth of the NICE practice, by identifying new opportunities, developing recent capabilities, and ensuring stakeholder satisfaction.

Job Responsibility

Experience of architecting, designing NICE platforms solutions and lead teams
Be available in-person in Hyderabad with commitment to office presence as per site working policies
Able to take over technical delivery ownership for project work happening from India:




Lead work scope understanding and detailing with onshore or client teams
Estimate and plan work for India team to deliver
Review delivered work for requisite quality
Code and test projects
Attend meetings and training as required
Work with system analysis and project management for the successful completion of a project
Actively participate in Solution Engineering and Pre-sales activities including solutioning, estimation and drafting of proposals and contracts
Driving training & development and knowledge sharing aspects
Actively participate on India team growth for additional team size and new technical skills
Will be jointly responsible for operational metrics for India team
Hands-on Technical skills on:
Contact Center as a Service (CCaaS) software management and domain experience
NICE CXone and CXone Studio Experience
Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of

📌 Principal Consultant (Hyderabad)
🏢 TTEC Digital
📍 Hyderabad