Designation : Business Head - Retail Ops
Department : Retail Operations

Role Overview
The Head – Retail Operations will be responsible for building and scaling the retail operations
function for the brand. This role will establish operational frameworks, processes, and systems
to ensure efficient store operations, consistent customer experience, and scalable growth
across all retail locations.

Responsibilities
Retail Operations Setup & Governance
● Build the retail operations function from the ground up, including SOPs, store processes,
and governance frameworks.
● Design store operating models, staffing structures, and operational workflows.
● Establish standard operating procedures for store operations, compliance, and customer
experience.
● Create scalable operational systems to support multi-store expansion.
Store Operations Management
● Oversee day-to-day operations across all retail stores, ensuring operational efficiency and consistency.
● Ensure adherence to brand standards, SOPs,VM guidelines and operational policies across stores.




● Monitor store-level performance metrics including sales productivity, conversion, average bill value, and operational efficiency.
● Drive operational discipline across stores.
● Ensure alignment between store operations, brand campaigns, merchandising strategy, and customer experience initiatives.
New Store Openings (NSO)
● Lead operational readiness for current store openings.
● Define store launch playbooks, checklists, and execution frameworks.
● Coordinate with projects, VM, marketing, HR, IT, and Warehouse teams to ensure smooth store launches.
● Ensure stores are operationally ready before launch including staffing, systems, inventory, and SOP training.
Operational Excellence & Process Improvement
● Build processes to drive standardization and operational efficiency across stores.
● Implement retail audits, compliance mechanisms, and operational reviews.
● Drive continuous improvement initiatives in store operations, servic

📌 Business Head (New Delhi)
🏢 Kushals Fashion Jewellery
📍 New Delhi