Operations Manager – Hotel & Hospitality Operations

Company: PRISM
Location: Thrissur & Bangalore
Experience: Minimum 5 years
Industry: Hotel & Hospitality Operations
About the Role
PRISM is looking for an experienced and results-driven Operations Manager to oversee hotel and hospitality operations in Bangalore. The ideal candidate will have strong hands-on experience managing hotel operations, leading teams, maintaining service standards, and driving operational efficiency.

Key Responsibilities :-
Manage day-to-day hotel and hospitality operations, ensuring smooth and efficient functioning.
Oversee operations across a minimum portfolio/key of 50 rooms (keys).
Lead and manage operational teams across departments to achieve business and service objectives.
Ensure high standards of guest experience, service quality, hygiene, and operational excellence.
Monitor occupancy, revenue, costs, guest satisfaction, and other key operational metrics.
Coordinate with housekeeping, front office, maintenance, F&B;, and other operational functions.




Develop and implement SOPs and ensure compliance with company and hospitality standards.
Handle guest escalations and ensure timely resolution of operational issues.
Drive team productivity, training, performance management, and employee engagement.
Identify opportunities to improve processes, reduce operational costs, and enhance profitability.
Ensure compliance with safety, statutory, and company policies.

Roles & Requirements :-
Minimum 5 years of experience in hotel/hospitality operations.
Strong hands-on experience in hotel and hospitality operations.
Experience managing a property/portfolio of 50+ keys is preferred/required.
Strong team-management and leadership skills.
Excellent communication, interpersonal, and problem-solving abilities.
Solid understanding of hotel operations, guest experience, and operational KPIs.
Candidates with experience managing multi-department hotel operations will be preferred.
Must be willing to wor

📌 Operations Manager (Thrissur)
🏢 Prism
📍 Thrissur