About Kim.cc
At kim.cc, we are building a digital BPO specifically designed for customer support. We aim to empower 50 million small and medium-sized businesses across the internet. Our plug-and-play platform delivers consistent, effective, and personalized customer support experiences. By focusing on accessibility and scalability, we enable businesses to transform their customer support operations seamlessly.
Role Overview
We are hiring a Ai Implementation Expert to work closely with the Delivery Head and Forward Development Engineer to ensure product decisions, AI performance, and automation workflows are data-driven and well-structured.
This is not a project management role. This is a product + analytics + AI performance optimization role.
You will be responsible for:
Understanding customer requirements deeply and converting them into structured product inputs
Analysing usage and automation performance to identify gaps and inefficiencies
Improving AI outputs through prompt refinement and structured prompting




Owning AI deployment quality - from launch-baseline performance through coverage/accuracy gap-bridging and RLHF validation
Continuously improving the % of AI handling through ongoing iteration
You sit at the intersection of product logic, customer behaviour, and AI performance.
Key Responsibilities
Gather and structure requirements coming from Delivery and customers
Convert business use cases into clear product workflows
Perform product and usage analytics to identify gaps and inefficiencies
Analyse automation success rates, fallback rates, and resolution accuracy
Work with Forward Development Engineers to scope feature changes
Refine prompts and AI configurations to improve output quality
Design and test structured prompts (intent control, formatting, guardrails)
Monitor AI performance post-deployment and iterate continuously
Own AI deployment for clients, ensuring a strong launch-baseline performance, then assess coverage and accuracy gaps and build waterfa

📌 AI Implementation (Bengaluru)
🏢 kim.cc
📍 Bengaluru