Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

To serve as a member of the management of GSC & own responsibility & accountability of one or more
assigned processes – oversee SLA delivery, effectively manage relevant stakeholders, actively manage &
engage team leaders & associates

How you'll make an impact

Responsibilities:
Process Management & Improvement:
Drive & achieve productivity enhancements
Own weekly/monthly management reports & highlight relevant gaps &/or concerns




Oversee migration & stabilization of new processes
Periodically review process & regulatory requirements & ensure compliance
Review FTE requirements, shift plans & capacity planning
Initiate, Execute & Facilitate process improvement initiatives/projects
Integrate domain knowledge & business understanding to create superior solutions for the client
Must clear at least one certification a year
People Management:
Conduct regular meetings with team leaders & resolve concerns
Conduct skip level meetings with team members & resolve escalations
Own rewards & recognition schemes for assigned processes/teams
Oversee L&D; trainings for self & team leaders
Oversee staff domain certifications
Ensure completion of process certifications by all staff (Team leads & associate ) within pre
defined timelines
Liaise with recruitment team for recruiting recent team members
Identify & facilitate movements within the division for te

📌 Senior Manager (India)
🏢 Gallagher
📍 India