MediaRadar, equips marketing, sales and analytics leaders with the intelligence they need to stay ahead. Our platform delivers always-on, AI-enabled Creative, Competitive, Commercial and Market Intelligence—spanning ad strategy, media spend, creative assets and brand messaging across 30+ media channels and five million brands.
With deep insights into more than 35 million ad and campaign assets and $280 billion in media spend, MediaRadar provides a single, interoperable source of truth that plugs seamlessly into enterprise analytics and AI systems. The result: faster, cleaner and more actionable intelligence that drives competitive advantage.
We are looking for a DevOps Support Engineer who can manage high-volume service requests and IT tickets, serve as the first line of support for infrastructure-related tasks, and use AI tools and prompt engineering to accelerate ticket resolution while maintaining internal SLAs.
What You'll Do
Ticket & Access Management
Execute standard access requests across Azure Entra ID, AWS IAM, and GitHub
Manage repository access and maintain centralized Entra groups for project-based resource assignments
Triage and resolve incoming "INTS" infrastructure and support tickets within defined SLAs (typically 5-10 business days)
Cloud Resource Operations
Provision and manage cloud resources including storage accounts (S3, Blob), Key Vaults, and Virtual Machines using standardized Terraform templates
Perform OS-level maintenance such as storage cleanup, file permissioning, and basic server troubleshooting
Support cost-optimization efforts by ensuring proper resource tagging and right-sizing cloud instances
Kubernetes Support
Manage namespace-level access and resource allocations within Kubernetes
Support developers with basic Kubernetes actions, including pod investigation and deployment verification via Argo CD
Facilitate the onboarding of recent projects into t
📌 DevOps Support Engineer (India)
🏢 MediaRadar
📍 India
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