Join our dynamic team as a Contact Centre Technical Support Professional and be part of an exciting journey where you'll make a real difference in our customers' experience through expert technical guidance and solutions
What will you do:
Provide advanced technical support and troubleshooting for equipment, software installations, and system integrations through multiple communication channels
Analyze energy management systems, building management systems (BMS), and connected asset efficiency to develop comprehensive improvement recommendations
Conduct in-depth diagnostic analysis and create detailed reports with actionable solutions for optimizing processes and asset performance
Lead customer meetings to present technical recommendations and improvement strategies
Monitor and respond to system events, alarms, and notifications while ensuring optimal equipment functionality

What will make you successful:
Deep technical knowledge in energy management systems and building automation, with cross-technology understanding




Strong analytical capabilities with expertise in diagnostic troubleshooting and problem-solving
Excellence in creating and presenting technical recommendations and improvement plans
Outstanding customer service skills with ability to handle high-volume technical inquiries
Proven track record in providing remote technical support and system optimization
What's in it for you:
Opportunity to work with cutting-edge building management and energy optimization technologies
Career growth through continuous learning and expertise development in multiple technical domains
Collaborative setting with opportunities to make significant impact on customer success
Professional development through hands-on experience with diverse technical challenges
Engaging role combining technical expertise with customer interaction

Let us learn about you Apply today.
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📌 Analyst - Deputy Manager, CSH Digital Systems Services (Bengaluru)
🏢 Schneider Electric
📍 Bengaluru