Virtual Lab Tech is a leading provider of innovative healthcare solutions dedicated to improving patient outcomes and streamlining healthcare operations. With a focus on leveraging technology to enhance service delivery, Virtual Lab Tech collaborates with healthcare providers, insurance companies, and patients to facilitate efficient and compliant healthcare processes. Our commitment to excellence, integrity, and confidentiality has established us as a trusted partner in the healthcare industry. We pride ourselves on fostering a dynamic and inclusive work environment that encourages professional growth and continuous learning.
About The Role
We are seeking dedicated Customer Support Representatives to join our team supporting a US Healthcare client. This role involves engaging with patients and healthcare providers via voice and non-voice channels, providing accurate and timely assistance while strictly adhering to US healthcare compliance standards, including HIPAA regulations. The ideal candidate will possess excellent communication skills,
a compassionate approach, and a strong understanding of healthcare processes. As a Customer Support Representative, you will be instrumental in ensuring high-quality service delivery, resolving queries related to appointments, billing, insurance, and general healthcare information, and maintaining the confidentiality of sensitive data.
Qualifications
The ideal candidate should have a minimum of high school diploma or equivalent. Prior experience in US healthcare customer support is preferred but not mandatory. Candidates must demonstrate fluency in spoken and written English, with excellent communication and interpersonal skills. A good understanding of healthcare terminology, insurance processes, and claims management is advantageous. Technical requirements include owning a Windows 11 laptop, a high-speed, stable internet connection, and a quiet, skilled home workspace. Willingness to work night shi
📌 Customer Support Representative (India)
🏢 FetchJobs.co
📍 India
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