Head Office 9th Floor, Magnus Tower, Mindspace, Link Road, Malad (West), MUMBAI-400064, India
Experience: 8+ years in Elevator/ contract management / IT
Role Overview :To Support regional Field /service teams Professionals in the regions towards excellence for achievement of business objectives in NE Function through the following
Key Responsibilities:
Good hands-on installation processes
Basic Knowledge of IT and Programming, Soft wares
Process understanding – IT and Business Operations
coordinate the 'ins and outs' like invoicing, budgeting (Estimation vs Actuals)
Identifying NE Field needs of the field and working with respective teams
Develop Key Account strategy – in CATS portal -Meeting the Key account customers requirements
Work with the Transformation team (HO and DT ) and Pilots in the field for more adoption of the App
Work towards field purchase analysis and strategy
On a typical day you will:
Continuous Improvement Initiatives: Drive continuous improvement initiatives within the field ,
identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.
Stay in regular touch with regional teams for operational tree structure, that includes current joiners and change of role. Maintaining master data like Zone, City etc to ensure the correctness
Majority of work is to connect PAN India Users and validate the application data
Manage Construction online systems (CATS / AMT /VO, SIP GO and SCS portals )
Modifications/ Improvements in above systems as per suggestion by users and higher management
IT Process Familiarity
Basic understanding of ServiceNow (SNOW) for incident, change, and problem management workflows.
Knowledge of Azure DevOps (ADO) for managing development pipelines, work items, and release processes.
Application & Workflow Management
Exposure to enterprise workflow platforms (e.g., MS Power Platform, K2) and integration strategies for backend systems.
A
📌 Lead – Operations Support (Mumbai)
🏢 Otis Elevator
📍 Mumbai
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