Role Overview
“Empowering brands to drive retention and revenue by owning their post-purchase experience”.
We believe in offering more than just a service, we provide affirmation, built on the belief that if you “Own your data, you own your customer.”
Our Purpose
With over two decades of domain expertise and a combined experience of 55 years, the founders of ShipDelight possess unparalleled insight into the challenges that arise from incomplete integration between e-commerce and logistics.
This profound understanding enables us to develop comprehensive solutions that address the root issues, ensuring seamless operations and optimal performance for our clients.
Our Mission: To lead a logistics revolution powered by smart technology for up-to-date Bharat.
Role Purpose
Reporting to the Director, the Sr. Manager – Sales (4PL / Last-Mile) will drive growth of ShipDelight’s core logistics services by acquiring, developing, and retaining D2C and enterprise clients who rely on reliable delivery solutions.
This role ensures revenue growth by strengthening ShipDelight’s position as a trusted logistics aggregation and delivery partner.
Key Expectation
Responsible → Runs the processes and is measured on KPIs.
Accountable → Ultimately answerable ("the owner").
Consulted → Provides inputs, expertise to team/partner functions.
Informed → Areas to be kept informed on.
Responsible
Drive new client acquisition in apparel, lifestyle, personal care and other categories.
Manage enterprise accounts for 4PL services.
Deliver on monthly revenue and AWB targets.
Recruit, interview and hire prospective team members.
Accountable
Quality of sales pipeline & forecasting.
Quarterly topline revenue for logistics business.
Managing client relationships at senior levels.
Develop a high-performing team culture.
Consulted
Work with Ops on SLA improvements.
Partner with Finance on pricing models.
Collaborate with Product for value-added service bundles.
Informed
Be informed of changes at a platform l