AVP- CX Transformation, Contact Center AI, or Customer Experience Optimization
Noida/Gurugram/Bangalore/Pune/Remote
Fulltime
Hybrid
candidates with a strong blend of Data Analytics, Conversational AI, CX Transformation, and Optimization experience , rather than pure implementation or platform engineering backgrounds.
Must-Have Experience
- 10+ years of experience in CX Transformation, Conversational AI, Contact Center AI, or Customer Experience Optimization.
- Robust experience in analyzing and improving AI/automation performance using data and business metrics.
- Proven exposure to:
- Containment Rate, Escalation /