Job Description Job Description – Customer Support Executive (Mid-Level)
Position: Customer Support Executive (Mid-Level)
Department: Customer Support / Client Services
Experience: 3–5+ Years
Location: Mohali
Role Overview
We are looking for a customer-focused and proactive Customer Support Executive to deliver exceptional support to clients using our trading platforms and financial services. The ideal candidate will have hands-on experience in customer support, strong troubleshooting abilities, and excellent communication skills. This role involves assisting clients with platform-related queries, coordinating with internal teams to resolve technical issues, and ensuring a seamless customer experience.
Key Responsibilities
- Serve as the primary point of contact for customer enquiries received through email, chat, phone, and ticketing systems.
- Provide timely, accurate, and qualified support to clients using ActTrader platforms and related products and services.
- Troubleshoot platform,

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