On behalf of a Client, we are hiring an experienced Operations Delivery Lead for a Global Capability Centre (GCC) based in Pune.
About the Client: A leading Media Analytics organization serving Fortune 500 companies, trade associations, and government agencies, combining technology + human analysis to deliver high-quality data, analytics, and actionable communication insights.
Role & Requirement Details overview
Experience: 12+ years overall
Leadership Experience: 5+ years in Team Management & People Leadership
Location: Pune
Global Exposure: US & Europe
Domain: Investment Banking – MANDATORY
Team Size: 10–15 Media Analysts
Key Skills
✅ Operations & Process Management
✅ Team Leadership & People Management
✅ Client & Stakeholder Management
✅ Process Excellence & Continuous Improvement
✅ Performance Management & Governance
✅ Quality & Process Audits
✅ Root Cause Analysis (RCA) & Remediation
✅ Client Escalation Management
✅ Workload Planning & Performance Tracking
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📌 Operations Team Lead (Pune)
🏢 Nexo
📍 Pune
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