Job Description Job Title: Client Relationship Executive
About the Role We're looking for a personable, proactive Client Relationship Executive to be the primary point of contact between SAM and our clients. This role suits someone who's great with people, quick on follow-ups, and genuinely invested in client satisfaction.
Key Responsibilities
- Serve as the single point of contact for assigned clients on day-to-day operational matters
- Conduct regular client visits/calls to gather feedback and address concerns
- Coordinate with internal teams (operations, QA, HR) to resolve client complaints promptly
- Track and follow up on open issues until closure; ensure timely escalation where needed
- Maintain client records, visit reports, and communication logs in Excel/app-based tools
- Build solid, long-term relationships to ensure client retention and satisfaction
- Identify opportunities for upselling/cross-selling additional services
- Prepare periodic client satisfaction and