Job Description Location: Bangalore
About the Team
The Personal Loans team at Navi helps customers access quick, paperless, and fully
digital personal loans - in a simple, rapid, and transparent way. The Customer Success
Executive Team works like Virtual Relationship Managers focusing on helping
customers complete their disbursal journey through assistance and guided support over
phone calls.
About the Role
Your focus will be on delivering a seamless, high-quality customer experience by
providing tele-assistance in the loan disbursal journey. As the front line of Navi's digital
lending experience, you will act as a brand ambassador for the company who ensures
that approved customers successfully complete the disbursal journey.
1. Customer Ownership: Proactively connect with inbound customers who have
loan offers and convert those leads into successful disbursals
2. Journey Assistance: Helping customers navigate digital journey like KYC,