We are a fast-growing D2C FMCG food brand focused on delivering high-quality food products through both owned and third-party e-commerce platforms. The organization operates in a dynamic, customer-first workplace and emphasizes innovation, digital expansion, and operational excellence across online marketplaces. With a strong presence across leading e-commerce and quick-commerce platforms, the company is rapidly scaling its digital footprint nationwide.
Roles and Responsibilities
Online Catalog Management
Ensure product catalog hygiene across all e-commerce platforms
Update product listings, descriptions, pricing, and availability
Conduct regular audits to identify and resolve listing issues or inconsistencies
E-Commerce Platform Operations
Manage day-to-day operations on platforms such as Amazon, Shopify, BigBasket, Swiggy Instamart, Blinkit, and others
Coordinate with platform points of contact (POCs) for promotions, campaigns, and operational alignment
Resolve technical and operational issues in a timely manner
Sales and Performance Optimization
Drive sales growth through data-backed strategies and promotions
Plan and execute initiatives to improve product visibility and conversion
Identify and onboard new e-commerce platforms to expand digital reach
Analyse sales trends and optimize listings for performance
Customer Coordination
Handle customer queries, complaints, and feedback across platforms
Work closely with customer support teams to enhance the buying experience
Implement strategies to improve customer satisfaction and online ratings
Logistics and Order Fulfilment
Coordinate with production, warehousing, and logistics teams
Track and resolve issues related to delays, returns, and cancellations
Monitor inventory levels to avoid stock-outs or overstocking
Online Reputation Management
Monitor brand reviews and ratings across e-commerce platforms
Respond to customer feedback professionally and promptly
Collaborate with marketing teams to
📌 E-Commerce Executive (Pune)
🏢 IAssess Consultants
📍 Pune
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