Position : Service Level Manager – ITIL & ITSM Operations
Experience - 10-12 Years
10-12 years of experience in ITSM, Production Support, or Service Operations.
Solid expertise in ITIL Service Management and Service Level Governance.
Hands-on experience with ServiceNow ITSM and workflow automation.
Experience with AppDynamics (AppD), SigNoz, and other APM solutions.
Strong knowledge of Grafana, Prometheus, Application Insights, Splunk, and SCOM.
Experience with PagerDuty, event management, and escalation orchestration.
Expertise in observability, monitoring strategy, and operational analytics.
Experience in tool consolidation, monitoring transformation, and AIOps adoption.
Strong stakeholder management, executive reporting, and vendor governance skills.
Exposure to Banking, Financial Services, Digital Payments, Cloud Operations, or SRE environments is preferred.
📌 Service Level Manager (Kochi)
🏢 ThoughtFocus
📍 Kochi
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