Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management platform designed to make life more secure and convenient for gated societies across India. Launched in 2018 as a subsidiary of NoBroker—India’s first prop-tech unicorn—it has rapidly grown to manage over 25,000 societies and support the safety and convenience of more than 4.8 million families. The platform serves all key stakeholders in a community, including management committees, security staff, and residents, and offers additional services such as home maintenance and support for renting or selling property. NoBrokerHood also enables revenue generation for societies and partners through monetisation and marketplace features. Backed by robust security certifications including Level 1 PCI-DSS, GDPR, PDPB 2019, and ISO 27001, and supported by recent funding from Google, NoBrokerHood is positioned for continued innovation and expansion.
About the role:
Owns training for the NBH Permission Calling team — the team driving society permissions and rate card conversations against brand campaigns. Responsible for ensuring pitch quality is consistently at the expected standard, all SOPs/guidelines are followed, and the team's performance and overall productivity keep improving.
Key Responsibilities
● Design and deliver training for the calling team on pitch quality, rate card conversations, and permission conversion — ensuring every caller performs at the expected standard
● Monitor calls/pitches against SOPs and guidelines; identify gaps and coach callers to close them
● Run structured onboarding for recent callers and refresher training for the existing team
● Track individual and team performance and productivity, and design targeted coaching plans to drive improvement
● Partner with the GM — Permission Calling to translate KPI gaps (conversion, productivity, SOP adherence) into specific training interventions
● Maintain and continuously update training conten