Job Description:
Role: Tax Research and Compliance
Years of experience: 8+Years
Location: Hyderabad

To lead a team of associates that support an international non-voice/Semi-voice process within ADP. The role entails responsibility for managing the day-to-day operations including but not limited to
Driving strong associate engagement
Driving robust Client relationships
Driving Operational Excellence through KRA / SLA adherence
Nurturing a culture of Innovation and Business Process Improvements
Essential Duties and Responsibilities:
Manage productivity and key metrics of the team members to meet the business requirements.
Passionate about people: Lead and coach the associates on the process / product front by facilitating refreshers, create an open atmosphere where associates feel like they belong and want to give their discretionary effort.
Handle escalations, provide floor support and ensures floor discipline.
To smoothly manage the daily operations by ensuring availability of associates on floor as per planned schedules.




To act as a primary contact for process updates with an aim of enhancing the product / process skills & knowledge levels of both self as well as the team members.
To conduct regular one to ones, team meetings / huddles as a platform to gather or disseminate information and build a relationship with the team members.
Collate, analyze, and present objective data in the form of suitable MIS reports.
Work in close coordination with the stakeholders in regard to key operational / process / product updates.
To monitor the overall functioning of the process by identifying areas of opportunities and recommend process improvements.
To stay focused on quality through real time / historical call monitoring and to be able to provide regular, timely and objective feedback to the team members.
To give paramount importance to customer satisfaction by closely following the survey reports and aligning the team members accordingly by sharing the relevant informati

📌 Assistant Manager (Hyderabad)
🏢 ADP
📍 Hyderabad