The Customer Order Management Representative - Level II serves as the primary
point of contact for assigned customer accounts, managing the complete order
lifecycle from order entry through fulfillment. This role ensures accurate,
timely, and efficient order processing while delivering an exceptional customer
experience through proactive communication, issue resolution, and
cross-functional collaboration. The representative partners with customers,
manufacturing plants, distribution centers, logistics providers, and internal
stakeholders to meet delivery commitments, maintain compliance, and drive
customer satisfaction.

KEY RESPONSIBILITIES

* Manage the complete customer order lifecycle, including customer setup, order
entry, order modifications, tracking, fulfillment, and issue resolution to
ensure on-time delivery.
* Serve as the primary point of contact for assigned customer accounts,
providing timely updates and maintaining solid customer relationships.
* Coordinate with manufacturing plants, distribution centers, logistics
providers,



and internal cross-functional teams to ensure seamless order
fulfillment.
* Resolve customer inquiries and order-related issues by leveraging knowledge
of business processes, systems, and supply chain operations while adhering to
established service level agreements (SLAs).
* Escalate complex issues to appropriate support teams with complete
documentation and follow through until resolution.
* Maintain accurate customer records, order details, and communication history
within company systems.
* Ensure compliance with export control regulations, shipping requirements, and
documentation standards applicable to customer orders.
* Coordinate with Quality teams to initiate Material Non-Conformance (MNC) or
Process Non-Conformance (PNC) claims when required.
* Support customer visits, business reviews, and operational meetings as
needed.
* Prepare, analyze, and distribute standard and customized operational reports
to customers and in

📌 Customer Order Management Representative (Pune)
🏢 Cummins
📍 Pune