Role Brief:

We are seeking a results-driven and forward-thinking Manager/Senior manager – Business Process Improvement (BPI) to lead transformation initiatives focused on process reengineering, automation, and operational excellence. This role demands a dynamic individual with solid problem-solving skills, analytical rigor, and the ability to drive process improvement initiatives across diverse teams.

The ideal candidate will have a track record in business process improvement, operational strategy, project execution, solution design, and product/process alignment. The role requires someone who can think independently, identify improvement opportunities, and translate complex challenges into scalable, data-backed solutions.

Key Responsibilities:

1. Process Reengineering & Excellence
Lead and deliver large-scale process transformation initiatives using Lean Six Sigma, DMAIC, and Kaizen methodologies.
Perform detailed as-is/to-be process mapping using BPM tools to model, simulate, and optimize process flows.
Conduct time-motion studies, activity-based costing (ABC),



FMEA (Failure Mode and Effects Analysis), value stream mapping, and root cause analysis (RCA) to identify inefficiencies.
Develop business cases for change initiatives, including cost-benefit analysis, effort estimates, and implementation roadmaps.
Design standard operating procedures (SOPs), RACI matrices, and governance models to ensure accountability and consistency across teams.
Drive initiatives to reduce Average Handling Time (AHT), improve process accuracy, and optimize resource utilization.
Standardize and document processes across global teams with a focus on compliance, scalability, and automation.
Promote a culture of continuous improvement and operational excellence through regular audits, benchmarking, and feedback loops.

2. Automation & Efficiency Enablement
Identify automation opportunities across workflows using different tools, low-code platforms (e.g., Power Automate, Appian), and c

📌 Manager /Senior Manager - Business Process Improvement (BPI) (Chennai)
🏢 Chargeback Gurus
📍 Chennai