Your day to day
•Be the warm welcome that kicks off a memorable guest experience

•Acknowledge IHG Rewards Club members and returning guests, in person or on the
phone

•Take and manage guest bookings, up-selling opportunities and telling them about
ways to improve their stay

•Handle cash and credit transactions

•Start every stay right by swiftly checking guests in and out - take IDs, hand
out room keys, and control and release safety deposit boxes

•Stay one step ahead of guests’ needs – record and act on their preferences, and
handle their messages, requests, questions and concerns

•Be a trusted contact for all guests. Help them with anything from bill issues
to local knowledge, and loop in management when necessary.

•Stay safe all the time. Following our safety procedures, you’ll report all
incidents and wear any protective gear needed

•Take pride in your appearance and place as a brand ambassador

•Always know what events and activities are on the day’s schedule

•Jump into other ad-hoc duties when your colleagues need your help

What we need from you





•Communication skills - guests will need to come to you with concerns as well as
compliments, so you’ll be easy to talk to

•Your problem-solving skills will turn issues into opportunities so every
guest leaves with outstanding memories

•Fluency in the local language - extra language skills would be great, but not
essential

•Literate and tech-savvy - you’ll need a valuable grasp of reading, writing, basic
maths and computers

•Flexibility - night, weekend and holiday shifts are all part of the job

•You’ll have a high school diploma or qualification. A college or university
degree would be a bonus, but not essential

•Experience - ideally you’ll have spent at least one year in a front desk or
guest service position

•Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs
(23 kg). This can involve bending and kneeling

How do I deliver this ?

We genuinely care about people and we show this th

📌 Front Office Guest Service Associate | Holiday Inn Express Kolkata New Town (India)
🏢 IHG
📍 India