Role Purpose

The role includes leading a team of Analyst and Sr. Analyst who are responsible
for Invoice processing/vendors set ups/payments management/ Specialty activities
(resolving of exceptions). The persons needs to ensure that process SLA in terms
of processing and accuracy are maintained on a daily and monthly basis.

Key Accountabilities

* Give consistent customer service delivery, build customer confidence in the
level of service provided. Meet the ongoing
* needs and expectations of our customers.
* Identify process related issues and concerns and escalate to Manager- AP in a
timely manner.
* Review every day Metric reports to see the performance of the team members,
Identify the gaps and take corrective actions in a timely manner.
* Manage the team resource as appropriate to ensure all key tasks are covered
during absence and holiday & there is adequate backup plan
* Makes sure all escalation of incidents that could become high priority,
business risk or exceed SLA are flagged off well in time.




* Works on audit requirements from time to time and provide accurate and timely
information to the auditors.
* Works on driving Process improvements in the process and Efficiency in the
ways of working.
* To recruit, train, motivate and develop the team members.
* Work on attrition management
* Ensure proper documentation is in place for performance gaps & cases &
necessary actions taken in a timely manner.
* Ensure Process Documents are reviewed on a quarterly basis. add anything that
is recent or delete anything that is not used anymore.
* Do regular Check Ins with the team members to update them on their
performance and provide proper feedback for their overall learning
* Do Trainings for the current hires and bring them up to speed
* Do regular Process Knowledge Tests and Assessments to check the knowledge of
the team members.
* Have a Backup plan ready all the time.
* Ensuring a clean open liability and a highlighting to management potential
financial risks on Bal

📌 Team Leader Accounts Payable (Gurugram)
🏢 IHG
📍 Gurugram