Job Description – Front Desk Executive

Company: QHT Aesthetics OPC Pvt. Ltd.

Department: Front Office / Administration

Designation: Front Desk Executive

Location: Sector 46, Gurugram, Oppo. to HUDA market, Haryana, 122002

Employment Type: Full-Time

About The Role

We are looking for a professional, presentable, and customer-oriented Front Desk Executive to manage the reception area and provide a smooth and welcoming experience to patients and visitors. The candidate will be responsible for front-office coordination, appointment management, patient communication, and administrative support.

Key Responsibilities

Welcome and greet patients and visitors professionally.
Handle incoming calls, WhatsApp queries, and general patient enquiries.
Manage patient appointments, confirmations, rescheduling, and follow-ups.
Maintain accurate patient and visitor records.
Coordinate with doctors, counsellors, sales, nursing, and other clinic teams.
Guide patients regarding appointments, consultation processes, and clinic services.




Maintain the reception area and ensure a professional clinic environment.
Handle billing/payment coordination and provide receipts where required.
Maintain daily front-desk reports and appointment records.
Follow up with patients regarding scheduled consultations and appointments.
Ensure proper documentation and coordination for new and existing patients.
Handle patient concerns politely and escalate issues to the concerned senior/team member.
Maintain confidentiality of patient information and clinic records.
Support other administrative and front-office activities as required.

Requirements

Graduate in any discipline preferred.
1–3 years of experience in front office, receptionist, hospitality, healthcare, clinic, or similar roles.
Excellent communication and interpersonal skills.
Good Hindi and English communication skills.
Pleasant personality with a skilled and well-groomed appearance.
Basic knowledge of MS Office, WhatsApp, email, and co

📌 Front desk Executive (Gurugram)
🏢 QHT CLINIC
📍 Gurugram