What is the job?

As Portfolio IT Manager, you’ll lead and oversee IT operations across the
Holiday Inn Express Samhi portfolio, ensuring reliable, secure and productive
technology services across all hotels. You will lead the portfolio IT team,
drive service standards, manage vendors and IT initiatives, and act as the key
technology partner to hotel leadership and the relevant IT leadership team.

Your day to day

Portfolio IT Operations & Infrastructure

• Provide overall IT leadership and operational oversight across the portfolio,
ensuring consistent IT standards and service delivery across hotels.

• Monitor VM, server, network, domain, DNS and other critical infrastructure
health; ensure alerts and incidents are resolved or appropriately escalated.

• Review previous-day call logs, open incidents and pending tasks and drive
timely closure with the respective hotel IT resources and vendors.

• Ensure availability and continuity of local IT resources across hotels and
escalate resource or service gaps to the relevant IT leadership and vendors.

• Ensure task trackers,



checklists, IT documentation and routine operational
records are maintained and reviewed across the portfolio.

Hotel Systems & IHG Technology

• Oversee the performance and availability of hotel applications, EPABX and
other IHG technology platforms used across the portfolio.

• Understand business and user requirements, coordinate with vendors and
relevant technology teams, and ensure timely resolution of application or system
issues.

• Lead the planning and rollout of applications, patches, technology initiatives
and IHG programs across hotels in alignment with approved standards.

• Ensure CSA documentation, user creation processes, troubleshooting guides and
vendor call logs are maintained and periodically reviewed.

• Drive adherence to IHG technology standards, information security requirements
and PCI DSS practices.

Team Leadership & Capability Building

• Lead, coach and develop portfolio

📌 Portfolio IT Manager (Gurugram)
🏢 IHG
📍 Gurugram