What you’ll do:
Eaton announced, on June 11, 2026, the intent to combine its Mobility Group (including both the Vehicle and eMobility segments) with a new company. We expect to complete this process by the end of the first half of 2027. The compensation and perks that will initially be offered for this position are based on Eaton's plans, programs and practices. If you are offered and accept this position and are actively employed by the Mobility Group when the transaction closes, the new company will provide further details to employees concerning compensation and benefits at that time.
The Business Process Owner (BPO) - Salesforce is responsible for defining, governing, and continuously improving customer relationship management processes across Mobility through the Salesforce platform. The role serves as the primary business owner for CRM-enabled processes spanning Sales, Service, Warranty, and Customer Management, ensuring alignment between business objectives, process standards, data requirements, and technology capabilities.
This position acts as a strategic liaison between business stakeholders and IT teams, translating business needs into scalable digital solutions and ensuring successful deployment, adoption, and value realization of Salesforce capabilities. The role drives process standardization, business transformation, data quality, user adoption, and continuous improvement initiatives to enhance customer engagement, operational efficiency, and business performance globally.
Own and govern Salesforce-enabled business processes across Mobility, including Lead, Account, Contact, Opportunity, Quote, Service, Warranty, and Customer Management processes.
Define, document, maintain, and continuously improve global CRM process standards, business rules, workflows, and governance frameworks.
Partner with business leaders to evaluate current processes and identify opportunities for process simplification, standardization, automation, and digital transformatio
📌 Business Process Owner (Pune)
🏢 Eaton
📍 Pune