Key Responsibilities

Strategy

Exhibit qualities which demonstrate the group’s strategy.
To treat Customer’s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.

Business

To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
To be aware of the business targets and ensure compliance.
To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed.
To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.

Processes

To ensure that all transactions are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions.
To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual,



customer’s instructions and within the timeliness and accuracy standards specified.
To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically.
Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.

People & Talent

To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.
To ensure planned leaves and enough back-ups created for seamless business delivery.
To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
To ensure the motivatio

📌 Senior Officer, FCSO Watchlist Management (Chennai)
🏢 Standard Chartered India
📍 Chennai