Role Description Looking for people who have hands on experience with the process of Immigration. We would reaching out to multiple countries for the services we provide.
Qualifications
Solid customer-facing skills in Customer Service and Customer Support.
Ability to drive positive outcomes in Customer Satisfaction and Customer Experience.
Experience working as or with Customer Service Representatives in a contact center or BPO environment.
Excellent verbal and written communication skills in English; additional languages are an advantage.
Comfort with using CRM systems and basic computer applications (MS Office, web-based tools).
Ability to work on-site in Gurugram, including flexible shifts when required.
Problem-solving mindset, patience, and the ability to remain calm under pressure.
Prior BPO or customer support experience preferred; minimum high school diploma or equivalent, with higher education a plus.