Job Description

Customer interaction and satisfaction: Handling customer inquiries, issues, and requests in a skilled, courteous, and timely manner through various channels (phone, email, chat, etc.), striving for customer satisfaction and maintaining loyalty
Working on completing data quality checks and completing invoicing activities on multiple tools
Communicate with the vendors (Hotels, Airlines and Car Rental Companies) through outbound calls/emails.
Work on Ticketing queues in the GDS- Amadeus and take appropriate action. Eg:fulfill tickets, process ADM's / Process ARC's / BSP's* transactions etc
Product and process knowledge: Maintaining up-to-date knowledge of the company's products, services, policies, processes, and procedures to provide accurate information and assistance to customers.
Feedback collection: Gathering customer feedback, identifying trends,



and escalating them to supervisors to improve processes and services.
Objective achievement: Meeting or exceeding individual and team performance goals.
Professional development: Participating in training programs and coaching to enhance customer service skills, knowledge, and competence
Adherence to defined KPI/SLA of the process
Will work on a 24/7 shift schedule including graveyard shifts, weekends, and holidays.

5 Days Working
2 Days Off
Rotational Shift and Rotational off
Work from office
Location - Gurgaon
Experience - Minimum 1 year experience in corporate travel
Salary - 52K (Based on Interview)
Qualification - Graduation

📌 Senior Associate (Gurugram)
🏢 WNS
📍 Gurugram