Company Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
The Customer Excellence Group (CEG) - Expert Services team is ServiceNow’s internal professional services organisation. The CEG team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the CEG Expert Services Delivery team, You will manage a team of consultants who will be focused on driving adoption,
customer satisfaction and ultimately help our customers realize maximum business value from their investment in the ServiceNow platform, while making ServiceNow the best buying decision they’ve ever made. This team of consultants would specialise in ServiceNow platform, Tech/Core Business/SecOps/IRM workflows and Now Assist product areas.
What You Get to Do in This Role
Develop and lead a team of ServiceNow platform and Tech/Core Business/SecOps/IRM specialised consultants, fostering values led culture with strong team engagements enablement, and on-going career development.
Champion customer transformation, ensuring ServiceNow solutions align with business goals and drive measurable outcomes.
Provide strategic and technical leadership to customers, partners, and internal teams, and serve as the focal point for delivery matters and escalations.
Contribute to billable work (20% utilisation