2. Reception Service
The reception service will be provided and managed to ensure it meets the business needs of the
clients. All services should be carried out in a courteous and timely manner.
The ranges of services that are provided through reception are detailed below:
Reception and security:
• Meet and greet clients as they enter and leave the building
• Notify clients of visitor arrival
• Issue permanent and temporary visitor access passes
• CCTV management
• Security equipment operation
• Key issue and control
Conference and Meeting Rooms:
• Manage booking and enter into Centre charge
• Manage set-up of rooms and provision of materials
• Manage request for audio-visual equipment
• Manage request for catering and refreshments
Help Desk
• Receive, co-ordinate and monitor all requests for services and assistance
• Provide up-to-date progress of request
• Record the outcome and response time to request
Switchboard Service
• Switchboard operation to receive and transfer all incoming calls
• Assist resident staff with general telephone enquiries
Postal Services
• Receive, sort and distribute incoming client mail to the post boxes
• Sort out and post client outgoing mail - needs to be delivered by the client to
reception before 4.30p.m
• Record all post into Centre charge
Courier Services
• Arrange collection of small packages and items of urgent mail for clients
• o Record all items into Centre chargeo Receive incoming courier deliveries for clients
• Record faxes send out by the client and enter into Centre charge
Taxi booking service
• Manage booking of taxi/minicabs to collect clients and visitors
3. General Housekeeping – this includes bi-hourly floor checks making sure all floors are
maintained to a high level of cleanliness. All kitchen and toilets are clean and tidy and fully
stocked.
4. Client Services
• Client mo
📌 Hiring for Leading companies (Delhi)
🏢 Acura Solution
📍 Delhi
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