We're looking for curious problem-solvers who enjoy debugging, learning new technologies, and helping customers succeed.

As a Technical Support Associate, you'll be the first line of technical support for our enterprise customers. You'll troubleshoot product issues, resolve support tickets, configure customer environments, and work closely with Product and Engineering teams to ensure a seamless customer experience.

This role is ideal for those who want to build a strong foundation in technical support, product troubleshooting, APIs, and enterprise SaaS operations.

No. of positions: 1

What will you be doing?
- Own and resolve customer support tickets raised through Zendesk.
- Provide Level 2 technical support by troubleshooting product issues and answering functional and technical queries.
- Perform customer configuration and setup changes across the platform.
- Investigate product issues by analyzing logs, reproducing problems, and identifying root causes.
- Escalate complex issues to Engineering with clear debugging details and complete technical context.




- Work closely with Customer Success, Product, and Engineering teams to drive faster issue resolution.
- Validate fixes and ensure customers receive timely updates throughout the resolution process.
- Create and maintain internal documentation, troubleshooting guides, and knowledge base articles.
- Identify recurring issues and suggest process or product improvements to enhance customer experience.

Who will you work with?
Deepanshu, Ayan, and the rest of the jovial inFeedo team.

What skills do you need?
- Fresh graduates or professionals with up to 2 years of experience in Technical Support, Product Support, or Customer Operations.
- Robust analytical and logical problem-solving skills.
- Good understanding of computer networks, APIs, HTTP, JSON, databases, and basic debugging concepts.
- Can speak both code and business — you're comfortable working with APIs and debugging payloads, but can also explain your

📌 Technical Support Associate (Gurugram)
🏢 inFeedo.ai
📍 Gurugram