Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Main Duties:
Administration
- Liaise with different departments for smooth and co-ordinated work.
- Should ensure that the team members are adhering to the Human Resource policies.

Customer Service
- Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
- To train the Reception team.
- Ensure to perform the tasks as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.

Financial
- Provide effective support to the team to enable them to provide effective and efficient services.




- Respond to customer queries by resolving issues in a timely and effective manner to ensure customer satisfaction

Operational
- Required to maintain and improve the department’s efficiency through the training and development of the team.
- Ensure seamless co-operation with all related departments to ensure appropriate service delivery standards are met.
- Ensure that the reception team is fully aware of their roles and carry out duties conforming to the Procedure Manual.
- Display a proactive approach in implementing initiatives to provide an improved service in all areas.
- Handle additional responsibilities as and when delegated by the Management.
- Ensure quality in all aspects of the job.
- Maintain records of all banquet functions in the hotel.
- Liaise with other departments for the effective resolution of day-to-day administrative and operational issues.
- Supervise and monitor the activities of reception ensuring quality customer serv

📌 Team Leader (Mumbai)
🏢 AccorHotel
📍 Mumbai