Job Description:

? Job Title: AGM / DGM – Technical Support

Specialization: Tile Adhesives, Waterproofing & Epoxy Systems
Location: Mumbai
Department: Technical Services
Reporting To: C.O.O
Industry: Construction Chemicals
Employment Type: Full-Time

? Role Objective

To lead and deliver advanced technical support and application excellence for Tile Adhesives, Waterproofing systems, and Epoxy-based products, ensuring correct product selection, flawless in office execution, failure prevention, and strong technical confidence among customers, consultants, applicators, and internal teams—thereby enabling business growth and brand credibility.

? Key Responsibilities

? Technical Support & Site Execution (Core Focus)
- Provide expert technical guidance for tile adhesives (cementitious, ready-mix, large format tiles), waterproofing systems (cementitious, liquid-applied, PU, APP/bituminous), and epoxy systems (flooring, grouts, coatings).
- Conduct critical site visits for product recommendation, surface assessment, mock-ups, and troubleshooting application failures (debonding,



hollow tiles, leakage, epoxy curing issues, etc.).
- Develop and approve method statements, application SOPs, and system build-ups for projects.
- Lead root cause analysis (RCA) for site complaints and ensure closure with corrective and preventive actions.

? Sales, Project & Specification Support
- Act as a technical authority supporting sales teams during pre-sales, tenders, BOQs, and specification approvals.
- Deliver technical presentations to architects, consultants, PMCs, and key customers for tile adhesive, waterproofing, and epoxy systems.
- Support mock-ups, trials, and proof-of-concept installations to convert high-value projects.
- Assist in closing technically complex and premium projects by building customer confidence.

? Training & Applicator Development
- Design and conduct advanced training programs for:
- Sales & project teams
- Approved applicators & contractors
- Channel partner

📌 AGM/DGM - Technical Support- Construction Chemicals (Surat)
🏢 Aswani Industries
📍 Surat