Job Description:

To ensure last mile connectivity, with timely installations and quality resolution of any difficulties faced by customers.
- Responsible for end to end delivery of Installations and Fault Repairs for co.Customers within defined TAT and SLA
- 2. Responsible for onboarding partner teams for execution of I&FR; activity
- 4. Strict adherence to safety measures
- 5. Attend and explicit Fault repair or Service request arising out of co. network through partner teams within defined SLA and KPI's
- 6. Daily dashboard reporting, and MIS for Activations done, and Fault attended
- 7. Total pendency reporting with proper remarks
- 8. Recovery from time to time for the de-activated customers through partner teams as per defined TAT and KPI's
- 9. Responsible for cross functional lead,



support and follow up for customer related and all escalations if any
- Partner Governance for Installation and Fault Repairs to deliver Technically superior, First time Right Customer experience on I&FR;
- 1. Safeguard the organization’s processes and policies.
- 2. Strict adherence to SOP and the defined processes
- 3. Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards and protocols
- 4. Confirm your actions are compliant as per Information Security Policy

📌 Area Service Manager Installation (Bengaluru)
🏢 Talent Leads Consultants
📍 Bengaluru