At Aftershoot, we’re building a global community of photographers who spend less time behind their screens and more time behind the lens. Every feature we create, every update we ship, is designed to make post-processing easier, faster, and smarter for photographers around the world.
From culling to editing to retouching. Our AI tools do all the heavy lifting, so photographers can focus on what they do best: capturing moments, telling stories, and creating magic.
We’re a fast-growing, passionate team backed over 100K+ active users globally. Double-digit ARR in less than 4 years, amazing investors and team who truly believe in our mission.
Our mission is clear: Become the default companion for every photographer in the world.
If you care deeply about building meaningful products, working with curious and driven teammates, and being part of a team that genuinely loves what they do, we’d love to meet you.
Let’s create the future of AI in photography, together.

About the Role




The Customer Support Associate will be responsible for handling day-to-day customer interactions across live chat and email, ensuring a seamless, high-quality support experience for our users. This role is focused on resolving queries efficiently, maintaining strong communication standards, and delivering a great customer experience at scale.
This is a graveyard shift role, starting at 2:30 AM IST to 11:30 AM IST, supporting our global customer base.
Core Responsibilities
Live Chat & Email Support (Core Focus)
- Handle customer queries via live chat and email with:
- Prompt and accurate responses
- Explicit, empathetic, and professional communication
- Ensure a high standard of customer experience across all interactions.
- Follow defined SOPs, macros, and tone guidelines consistently.
- Troubleshoot customer issues and provide effective, timely resolutions.
- Escalate complex or unresolved issues to relevant teams when needed.
- Maintain detailed and accurate records of customer interactions.

Custo

📌 Global Client Support Associate (New Delhi)
🏢 Aftershoot
📍 New Delhi