We are Creditspring, a new way of borrowing that focuses on its members and provides them with safe and efficient short-term financial products.
We're a quick-growing FCA-regulated consumer credit company. We have members, not customers and we take a lot of pride in that
As one of the UK’s only subscription finance company in the market, we truly have a unique value proposition. Our mission is very clear; to improve the financial stability and resilience of our members. We do this through the products we provide, the partnerships we have, and our educational content. We want our members, and everyone in the UK to be able to better manage their finances and steer them away from high-cost, unregulated credit options.
We’re a world-class, well-funded, diverse team from over 20 different countries that believes in the product we’re building and the service we’re providing for our members. We’ve grown significantly in the last 18 months and are evolving our Marketing structure to reflect that.

About the role




We are seeking a highly motivated and skilled Customer Operations Executive to join our dynamic team. As a Customer Operations Executive, you'll be at the heart of the customer experience, helping our members through phone, email, and live chat while ensuring every interaction reflects our commitment to exceptional service.
Responsibilities
- Deliver exceptional customer support across phone, email, and live chat, ensuring every interaction is professional, empathetic, and aligned with our brand voice.
- Respond customer enquiries and issues, resolving them efficiently while providing a best-in-class customer experience.
- Update and manage customer accounts, ensuring customer information is accurate and maintained to a high standard.
- Identify opportunities to improve customer retention by providing reassurance, guidance, and relevant information throughout the customer journey.
- Maintain and improve customer support resources, including FAQs, knowledge base artic

📌 Customer Operations Executive (Bengaluru)
🏢 creditspring
📍 Bengaluru