To lead and manage the insurance telesales function through the contact center, ensuring consistent achievement of sales targets, customer satisfaction, and compliance with regulatory and internal standards.
Key Responsibilities:
Strategic Leadership:
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Develop and execute the overall strategy for insurance telesales through the contact center.
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Align with bank’s retail and bancassurance objectives to optimize insurance product penetration across customer segments.
Sales & Revenue Generation:
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Drive sales of life, health, and general insurance products via outbound and inbound channels.
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Achieve monthly and annual revenue targets through effective sales planning and execution.
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Analyze campaign performance and implement strategies to improve conversion rates and cross-sell.
Team Management:
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Lead, train,
and manage a large team of telesales executives and team leaders.
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Design incentive structures and productivity monitoring systems to boost team morale and output.
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Ensure regular training for product knowledge, compliance, and soft skills.
Operations & Process Management:
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Manage day-to-day telesales operations, ensuring optimal resource utilization and adherence to service levels.
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Implement call quality monitoring and customer experience enhancement processes.
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Ensure timely reporting, dashboard tracking, and data-driven decision-making.
Compliance & Governance:
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Ensure adherence to IRDAI regulations, bank policies, and product guidelines.
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Manage customer consent, data privacy, and complaint handling protocols.
📌 Contact Center Head-Insurance Sales-Mumbai-Thane
🏢 Acura Solution
📍 Mumbai
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