Job Description:

Position : IT Support Engineer

Experience : 2 - 3 Years

Salary Budget : 3.00 to 4.00 LPA

Location : Ahmedabad (Navrangpura)

Job Description:
- Responsible for end-user IT support, including hardware, software, and network troubleshooting.
- Manage Sophos Firewall (policies, VPN, basic security),
- Microsoft 365 administration (users, licenses, email), and backup management (monitoring and restores).

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Provide first-level technical support to users (hardware, software, network issues)

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Install, configure, and maintain desktops, laptops, printers, scanners, etc.

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Troubleshoot Windows OS, MS Office, email clients, and basic applications

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Manage user accounts, access rights, and password resets

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Monitor and maintain LAN/WAN, Wi-Fi, routers, switches, and cabling

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Coordinate with vendors for IT hardware, software, and AMC support

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Maintain IT inventory, asset records, and documentation

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Ensure data backup, antivirus updates, and system security

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Escalate unresolved issues to higher-level support when required

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Support IT setup for recent joiners and exits (onboarding & offboarding)

📌 IT Support Engineer- Ahmedabad
🏢 Miracle HR Solution
📍 Ahmedabad