Role and Responsibilities:
- Make outbound calls to parents and make them register for webinars.
- Assist parents in completing the registration process for the webinar.
- Ensure parents understand the value and advantages of attending the webinar.
- Follow up with registered parents to confirm their attendance.
- Provide reminders and troubleshoot any issues preventing attendance, such as technical difficulties or scheduling conflicts.
- Maintain a high volume of daily outbound calls, adhering to meet attendance targets.
- Handle inquiries from parents in a professional and courteous manner.
- Utilize international voice communication skills to engage effectively with parents across various regions.
- Accurately log call details, outcomes, and s into the CRM system.
- Collaborate with the webinar and support teams to resolve parent issues efficiently.
- Provide suggestions for process improvement based on feedback from parents.
Working Days: Monday to Saturday (saturday can be work from home)
Week off: on Sunday
Timing: 10am to 7pm
What are we looking for?
- Highly developed interpersonal skills
- Excellent Communication skills
- Very self-motivated and goal-oriented
Why should you join?
- Work with founders who have bagged the deal from two Sharks on Shark Tank India
- Experience of working in exponentially growing EdTech Industry
- Growth Opportunities
📌 Customer Support Activation Executive (Mumbai)
🏢 DC Consultants
📍 Mumbai
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