Description

Started as a WhatsApp team inbox in 2020, Wati has evolved into an AI-powered customer engagement platform that goes beyond a single channel. Designed for businesses that sell, support, and grow through conversations, Wati observes customer intent in real time, decides the next best revenue action, and executes it across marketing, sales, and support — on WhatsApp, Instagram, Facebook, TikTok, SMS, and more.
Trusted by over 16,000 customers across 190+ countries, Wati simplifies complex operations and business conversations with a unified inbox, no-code automation, and our intelligent AI layer, Astra.
Proudly backed by Tiger Global, Sequoia Capital, DST Global, and Shopify, and recognised as a Premium Partner of Meta and Google.
Wati, the AI-Powered Customer Engagement Platform for Revenue Growth.

We're looking for a Product Operations Manager to sit at the heart of our product organization — connecting strategy to execution, and making sure our product teams move faster, smarter, and with better insight. This is a high-impact role for someone who loves building systems,



separating signal from noise, and enabling outstanding product work at scale.
What sets this role apart: you'll be our internal champion for AI-powered ways of working. You'll identify where AI tools and workflows can meaningfully reduce toil, accelerate decision-making, and multiply what each PM can accomplish — then actually build and roll out those systems across the team.
You'll work closely with Product, Engineering, Design, Data, and Go-to-Market teams to drive operational excellence across the product lifecycle — from discovery through delivery and into post-launch learning.
What you will do:
- Own the rhythms of the product org - quarterly & annual planning, roadmap reviews, and cross-functional syncs, townhalls, leadership cadences — and continuously improve how they run
- Identify friction in how product teams work and eliminate it: tooling, processes, templates, documentation, and

📌 Product Operations Manager (Bengaluru)
🏢 WATI.io
📍 Bengaluru